One of the most common issues that will cause problems with your led lighting not turning on is a problem with the remote. This is either caused by the battery being dead or the remote not working at all.
To test if the remote is working, using a mobile phone, point the remote at the camera and push buttons. You should see a purpleish light coming from the IR bulb on the front of the remote. This light is brighter/dimmer on different phone models.
The back facing (selfie) camera is typically easier to see without complete darkness.
- If you don’t see the light, replace the remote battery which is #CR2025.
- If after replacing the battery the remote still isn’t functioning, you can purchase a new remote or contact us for warranty replacement within a year.
If the remote is working, please continue to other troubleshooting steps for your specific product.