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One of the most common issues that will cause problems with your led lighting not turning on is a problem with the remote. This is either caused by the battery being dead or the remote not working at all.
To test if the remote is working, using a mobile phone, point the remote at the camera and push buttons. You should see a purpleish light coming from the IR bulb on the front of the remote. This light is brighter/dimmer on different phone models.
The back facing (selfie) camera is typically easier to see without complete darkness.
If the remote is working, please continue to other troubleshooting steps for your specific product.
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