Support & troubleshooting
One of the most common issues that will cause problems with your led lighting not turning on is a problem with the remote. This is either caused by the battery being dead or the remote not working at all.
To test if the remote is working, use the front facing (selfie) camera on your phone. Point the remote at the camera and push buttons. You should see a blueish light coming from the IR bulb on the front of the remote. This light is brighter/dimmer on different phone models.
If you don't have a front facing camera, the normal camera still works but is generally harder to see and might require you be in a dark room.
If you don't see the light, replace the remote battery which is #CR2025. If after replacing the battery the remote still isn't functioning please contact us for replacement.
We recommend always setting the LED Lighting to White (W on the remote) when troubleshooting with us and on your own. This is especially important when trouble shooting situations where you notice colors aren't consistent.
Each LED chip is comprised of three LEDs. Red, Blue and Green. To create white, all three LEDs are used.
-If you set the lighting to white lighting but it changes to Blue, this would indicate there is a problem with the Green and Red connection. In this same scenario, if you change the color to Red or Green, the LED lighting would turn off completely.
-This can cause confusion while troubleshooting so we recommend using white at all times.
-Using the top 3 core colors (R,G,B Buttons) can be used to confirm problems but never use the remaining mixture of colors for anything during troubleshooting.
This problem can be caused by a number of issues but is typically the result of a faulty power supply.
If the green light on the power supply flashes in sync with the LED Lighting then it usually a power issue.
-Confirm you are using the correct power supply that came with your unit. We use three different models of power supplies.
Small 24 watts (Very Small Displays)
Large 60 watts (Most Common) - #LYD12050000UB
Extra Large 96 watts (Very Large Displays) -
-Using the incorrect power supply with the wrong voltage or not rated for the wattage required can cause damage to the entire LED system.
-Also confirm the unit is not plugged into an outlet that can be dimmed by a dimmer switch. Dimming/Reducing voltage to the power supply will cause it to flash on/off and eventually damage it.
If the green light on the power supply remains on while the led lighting flashes, it may be a connection problem or a faulty controller. Please contact us for additional help.
A common problem is at some point, the power adapter may have been replaced with one that looks like ours, but isn't ours, which will cause problems.
- Just because an adapter's plug fit's our product's doesn't mean it is compatible.
- All of our power supplies are UL Listed. If you don't see the UL logo on the label, it is likely a cheap, poorly made adapter and should not be used with our lighting.
- All of our power supplies have a green LED indicator on them.
- If your power adapter is extremely hot to touch after an hour of use, it is probably the incorrect power supply and/or not rated for use on that product.
- None of our competitor's adapters should be used with our products. Ever.
Liquor Displays / Tiered
*Only for displays purchased in 2015 or later
Each LED Controller has a small green led power indicator which flashes when it receives a command. It is always on and only turns off when the unit is unplugged.
To confirm the controller is turned on and receiving commands from the remote:
- Remove the bottles from the area you point when using the remote. This location will vary with different display styles but was labeled with an "IR Sensor" sticker when you received it. For standard displays, it will always be in the bottom right corner or whichever side the cord is coming out.
- Turn off all of your lights and make the room as dark as possible. Pitch black is ideal.
- There should be a very faint green glow where the controller sits. When you push buttons on the remote, this glow should blink on and off.
- If you don't see the glow at all, check to make sure the green LED on the power supply/adapter is on.
- If you see the glow but it doesn't respond to commands, check to make sure your remote is working.
- If you the remote is working but it's not responding to commands, contact us for additional help.
The acrylic shelves on your display are attached with very strong adhesive tape. The tape holds the shelf in place and is also a barrier against moisture.
The adhesive gets stronger over time so older displays may be harder to remove.
Tools are not required for removal. Never try to pry the shelves up with tools as this may chip the laminate finish.
Removing Standard / Straight Shelving
To remove a shelf, grab onto the 1/4" overhang on either side of the display and lift up.
Once you break the corner loose, the rest of the shelf should easily peel off.
Removing shelves on Island / Wrap / Corner style displays
Use extra care when removing shelving on these styles of displays or any other custom display.
Putting too much tension on the 90° degree corners may cause the shelf to fracture in the corners.
If the LED Lighting changes to a different color or turns off half way through one of the tiers, it is typically a problem with the LED lighting itself.
If the LED Lighting changes to a different color or turns off for the entire length of a tier, it is usually a connection problem.
In both scenarios, you will need to contact us for additional troubleshooting which will include removing the acrylic shelves to further inspect the problem and eventually replace parts.